Terms and Conditions
Welcome to our website. By accessing or using this site and its services, you agree to be bound by the following Terms and Conditions. These terms govern all interactions with this website, including browsing, placing orders, and engaging with any content or customer service.
We may update or revise these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically. Continued use of the website constitutes acceptance of any changes.
1. Eligibility & Compliance
By using this website, you confirm that:
You are at least 18 years old, or of legal age to purchase nicotine products in your jurisdiction
You are complying with all local, state, and international laws regarding the purchase and use of our products
You are solely responsible for understanding the legal status of nicotine pouches in your country or region
We do not accept liability for any actions taken against you due to violation of local laws or regulations.
2. Product Use Disclaimer
Our products are intended for adult use only and should be used responsibly.
Do not chew or swallow the pouch
Do not use more than one pouch at a time
Keep products out of reach of children and pets
Dispose of used pouches safely and responsibly
We are not responsible for any health issues or other damages resulting from improper or irresponsible use of our products.
3. Orders & Right to Refuse
We reserve the right to refuse or cancel any order at our discretion. Examples include but are not limited to:
Orders placed for resale or non-personal use
Errors in pricing, product availability, or system malfunctions
Suspicion of fraudulent activity or payment irregularities
Shipping restrictions or legal concerns related to the destination
If an order is cancelled, any payments made will be refunded to the original method of payment.
4. Refund & Returns Policy
All sales are final. We do not offer refunds, returns, or exchanges unless an item arrives damaged or defective.
To request a replacement for a defective item, you must:
Contact us at info@snapsnus.com within 7 days of receiving your order
Provide your order number and photographic evidence of the issue
We do not handle returns or refunds for items purchased from third-party retailers or websites.
5. Shipping and Customs
Nicotine-related regulations vary by region and may change at any time.
We are not responsible for packages that are delayed, seized, or returned due to customs issues, regulatory changes, or import restrictions.
It is your responsibility to confirm that our products can be lawfully imported into your location before placing an order.
Shipping Policy – Delivery Areas
We currently offer shipping to selected metropolitan and inner-regional areas within Australia, including but not limited to:
• Major cities (e.g., Sydney, Melbourne, Brisbane)
• Inner suburbs and surrounding metro zones
• Select inner-regional locations
Due to shipping constraints and logistics costs, we do not offer delivery to remote, rural, or far-distance locations at this time. This includes areas classified as Outer Regional, Remote, or Very Remote under the Australian Statistical Geography Standard (ASGS).
If you’re unsure whether your address qualifies for delivery, please contact us at info@snapsnus.com before placing an order.
6. Limitation of Liability
This website and all of its content are provided on an “as is” basis. We make no warranties or representations about the accuracy or completeness of this site’s content and disclaim all liability for any:
Errors or omissions in content
Interruptions or delays in service
Losses arising from use or misuse of our products
Your sole remedy for dissatisfaction with any product or service is to discontinue use.
7. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact our customer service team at:
Privacy Policy
We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit or interact with this website (“Site”).
By accessing or using this Site, you agree to the practices described in this policy. If you do not agree with our policies and practices, your choice is not to use the Site. This policy may be updated periodically, and continued use of the Site after such updates indicates your acceptance of the revised terms.
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1. Scope of This Policy
This policy applies to information we collect:
• Through this Site
• Through email, text, or other electronic communications between you and this Site
This policy does not apply to information collected:
• Offline or through other means (e.g., phone calls or physical mail)
• Through any third-party websites or services that may be linked to or accessible from this Site
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2. Access by Minors
This Site is not intended for individuals under the age of 21. If you are under 21, do not access this Site, create an account, make a purchase, or provide any personal information (such as your name, address, phone number, or email).
We do not knowingly collect information from anyone under the age of 21. If we become aware that such data has been collected, it will be deleted promptly. If you believe we might have received information from or about a minor, please contact us at [Insert Contact Email].
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3. Information We Collect
We may collect the following types of information:
• Personal Information: Information that identifies you as an individual, such as your name, mailing address, email address, or phone number
• Non-Personal Data: Information that does not individually identify you, such as browser type, device information, and usage statistics
• Technical Data: IP address, device ID, location, browser behavior, and interaction with the Site
Information is collected when you:
• Register an account
• Place an order
• Subscribe to newsletters
• Contact customer service
• Navigate or interact with the Site
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4. How We Use Your Information
We use the information collected to:
• Process orders and transactions
• Respond to customer service inquiries
• Send transactional and promotional communications
• Improve the functionality and user experience of the Site
• Comply with legal obligations
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5. Sharing of Information
We do not sell your personal data. However, we may share your information with:
• Payment processors and logistics providers to fulfill your order
• Legal authorities, if required by law or to enforce our terms
• Service providers under contract who help us operate and secure the Site
All third parties are required to protect your data and only use it as necessary to provide agreed-upon services.
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6. Data Security
We implement reasonable safeguards (technical, administrative, and physical) to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is fully secure, and we cannot guarantee absolute security.
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7. Your Rights & Choices
You have the right to:
• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request information about how your data is used
To exercise these rights, please contact us at [Insert Contact Email].
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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review this page periodically to stay informed.
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Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: